Transport Management System: Logistics Leader
Challenge
A leading logistics provider faced significant inefficiencies in fleet operations, lacking real-time visibility into vehicle locations and dynamic route adjustments. This resulted in delayed deliveries, suboptimal scheduling, and poor communication between drivers and dispatchers, impacting customer satisfaction and operational costs.
Manual processes for vehicle assignment, order entry, and status updates led to errors and duplicated efforts, while the absence of integrated tracking prevented proactive decision-making. The business objective was to build a comprehensive microservices-based platform across mobile apps, desktop, and web tailored exclusively for the company, enabling real-time monitoring, automated notifications, and data-driven analytics for scalable growth.
Solution
We delivered a modern microservices-based Transport Management System (TMS) leveraging cloud-native architecture on Azure, designed for single-tenant deployment to meet the company's dedicated operational needs.
Key Features
- Scheduling of vehicles and drivers, with dynamic route adjustments.
- LTE/5G & IoT-enabled real-time tracking and telemetry ingestion.
- Client-side order entry with RFID integration and in-app messaging.
- Automated email notifications, advanced dashboards, and damage reporting with photo capture and digital signatures.
- Native mobile apps with offline sync and hybrid connectivity support.
Tech Stack
- Backend: .NET Core APIs with microservices architecture
- Database: PostgreSQL on Azure Database (single-tenant)
- Cloud Platform: Microsoft Azure (AKS, IoT Hub, Event Hubs, Azure Functions)
- Web/Desktop: React.js with Electron framework
- Mobile Apps: Native Swift (iOS), Kotlin (Android) with offline sync capabilities
- DevOps: Azure DevOps CI/CD, Terraform IaC
Implementation
Adopting a microservices architecture deployed on Azure Kubernetes Service (AKS), we integrated Azure IoT Hub for secure vehicle telemetry ingestion via LTE/5G modems, Event Hubs for event streaming, and Azure Functions for serverless processing of real-time updates.
Our team of 12 — including project managers, architects, native developers, and DevOps — focused on native mobile apps with offline sync and hybrid LTE/5G support, a real-time web dashboard (WebSockets), and integrations for RFID and email notifications. We ensured zero-downtime deployments using CI/CD pipelines with Azure DevOps and Terraform IaC, achieving 99.9% uptime from day one.
Results & Impact
- 40% reduction in delivery delays: Real-time route updates and tracking minimized disruptions, boosting on-time performance.
- 35% operational cost savings: Optimized scheduling and automated reporting cut manual efforts and fuel usage by 25%.
- 50% faster status updates: Native mobile apps with GPRS enabled instant driver feedback, improving office visibility.
